Refund Policy

Last updated: October 28, 2026

This Refund Policy sets out prepaid credits (one-time top-up product) and subscriptions (recurring billing product) separately. Section 2 and the first paragraph of Section 4 apply to prepaid credits; Section 3 and the second paragraph of Section 4 apply to subscriptions and subscription credits; Section 1 (order of use) and Sections 5 and 6 apply to both.

• Prepaid credits: both the usage period and the refund-request period are within 1 year (12 months) of the time of payment (date of purchase). Once the validity period has passed, any remaining credits expire automatically and cannot be refunded. Refunds are made only when you request them yourself within the validity period (payment errors and refund grounds under applicable law follow the Terms of Service). A single top-up is limited to ₩100,000, and credits cannot be transferred to another Member.
• Subscription credits: granted each billing period; they expire when that billing period ends and do not roll over to the next period. Refunds of subscription fees follow Section 3 and the second paragraph of Section 4.

1. Order of Credit Use

Credits are used in the order subscription credits → paid credits → bonus credits. Bonus credits are used last.

2. Credit Refunds

1. Refunds may be requested within the credits' validity period (12 months from purchase), yourself, at Settings → Refund. There is no cancellation charge within 7 days of purchase; after that, 10% of the refund is deducted as a cancellation charge.
2. Refunds cover unused paid credits only from that purchase, prorated against the amount paid. One paid credit corresponds to ₩2.9 (₩2,900 = 1,000 paid credits). For example, if you paid ₩29,900 for 10,310 paid credits plus 2,869 bonus credits and used 3,310, 7,000 paid credits and 2,869 bonus credits remain (paid credits are used before bonus credits). A refund requested within 7 days of purchase returns the remaining paid credits (7,000 paid credits × ₩2.9), ₩20,300; after 7 days, the 10% cancellation charge is deducted and you receive ₩18,270. The remaining 2,869 bonus credits are removed either way.
3. Bonus credits are not refundable and are removed when the purchase is refunded.
4. There is no minimum refund amount. A request is declined only when the refund, rounded down to whole won, is below ₩1 (₩0), as there is nothing to return.
5. There is no limit on the number of refunds, but each purchase can be refunded only once.
6. Requests move through received → processing → completed. For a statutory withdrawal, we request the refund or the cancellation of the card payment within 3 business days of the withdrawal (Korean E-Commerce Consumer Protection Act, Article 18); contractual refunds (unused credits and pro-rata subscription refunds) are processed within 3 business days of the request. When the refund appears on your card statement depends on the card issuer's schedule.
7. Refunds are made only by cancelling the original payment; they are not paid in cash, by bank transfer, or by any other means.

3. Subscription Cancellation and Refunds

1. A subscription is a recurring credit card payment (automatic billing). Starting from the first payment date, the same amount (Plus ₩2,900 / Pro ₩4,900) is charged automatically every month, and the subscription renews on the same terms until you cancel.
2. Each billing period includes 200 AI credits. Subscription credits are used first and expire at the end of that billing period.
3. You may cancel (stop the next renewal) at any time. Cancellation stops charges from the next billing date, and access remains active until the end of the period you already paid for.
4. A subscription payment is refunded in full within 7 days of the payment if you have not used any subscription feature in that billing period; request it yourself at Settings → Refund. Using a subscription feature means using, even once, anything offered only to subscribers, such as spending subscription credits, storing more than the Free plan's storage limit, or using the AI connection.
5. If a subscription feature was used, or the payment is more than 7 days old, the part not yet provided (the remaining days) is still refunded pro rata. You receive (subscription price × remaining days ÷ days in the billing period) minus the subscription credits used in that period × ₩2.9 per credit; after 7 days from the payment, a 10% cancellation charge is first deducted from the remaining-days share. The remaining days include the day you request the refund, and days already used are not refunded. If the result is ₩0 or less there is nothing to refund and you can only cancel. The amount and its breakdown are shown at Settings → Refund before you confirm, and we disclose these terms before payment and ask for your consent on the payment screen.
6. For example, if you pay for the Plus monthly plan (₩2,900, a 30-day billing period) and request a refund on day 3 (the payment day is day 1), you receive the full ₩2,900 if you have not used any subscription feature. If you used 100 subscription credits, you receive the 28-day remaining share ₩2,706 minus the ₩290 credit deduction (100 × ₩2.9), ₩2,416; with the same usage on day 10, you receive the 21-day remaining share ₩2,030 minus the 10% cancellation charge (₩203) and the ₩290 credit deduction, ₩1,537.
7. An upgrade from Plus to Pro is a plan change, not a withdrawal, so the remaining days of the Plus payment are settled regardless of the refund conditions above. You receive (Plus price × remaining days ÷ days in the billing period) minus the subscription credits used in that period × ₩2.9 per credit, shown on the upgrade screen before you confirm.
8. After a subscription refund, remaining subscription credits are removed and your plan returns to Free. Problems over the free storage limit are locked, not deleted.
9. Subscription refunds are available once per payment; there is no per-account limit.
10. Refunds are made only to the original payment method (by cancelling the credit card payment); they are not paid in cash, by bank transfer, or by any other means.

4. Right of Withdrawal

You may withdraw your purchase as provided by the Act on the Consumer Protection in Electronic Commerce and other applicable laws. However, as permitted by those laws, refunds for credits — a digital content product — may be restricted for the portion already used, and we disclose this before purchase and ask for your consent on the payment screen. The right of withdrawal is not restricted for unused paid credits.

A subscription (recurring payment) may be withdrawn (refunded) in full within 7 days of the payment if you have not used any subscription feature in that billing period. Once you use a subscription feature — subscription credits, storage above the free limit, the AI connection and the like — provision of the digital content has begun for the days used, so withdrawal of that part is restricted under Article 17(2)(v) of the same Act, but the part not yet provided (the remaining days) is refunded pro rata (calculated as in section 3 above). Each automatic renewal payment is treated the same way, counted from its own payment date.

5. How to Request

Request both credit and subscription refunds yourself at Settings → Refund; no separate inquiry is needed. If you cannot sign in or use the request screen (for example, because of an account suspension or an outage), send your refund request — and any other payment questions — to [email protected]. A withdrawal validly expressed under applicable law is not refused on the ground that it was not made through the request screen.

6. Governing Terms

Where any provision of this policy conflicts with applicable law, applicable law prevails. Even if this policy is amended, purchases already paid for remain subject to the conditions in effect at the time of payment.

For detailed provisions on the service provision period, exchange, and withdrawal, see Articles 6-8 through 6-10 of the Terms of Service.